FAQS
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E-ink Series: Your Eyes' Best Friend
Why choose an E-ink screen over a traditional tablet?
E-ink mimics real paper. It reflects ambient light rather than emitting blue light directly into your eyes, significantly reducing fatigue during long hours of reading or working. Plus, it remains perfectly visible even under direct sunlight.
Does the device support handwriting or drawing?
No, it does not support this feature. This device was designed exclusively for reading. It omits the complex handwriting layer in favor of a clearer screen display and a lighter, slimmer form factor, bringing the visual experience of digital text even closer to that of a physical book.
How is the screen's refresh performance? Is there any ghosting?
It incorporates the latest electronic ink technology, optimizing the full-screen page-refresh rate. When flipping through books, ghosting is minimal, providing you with a reading experience akin to that of paper.
Automotive Series: 2-in-1 Emergency Power & Air Pump
Does it stop automatically?
Yes, it automatically shuts off once the preset pressure is reached for safe and accurate inflation.
Is the inflation pressure accurate?
Yes, the built-in digital sensor provides precise real-time pressure readings.
Is it safe to store the battery in a hot car during summer?
The device features multi-layered thermal protection and automotive-grade battery cells. While it’s built to withstand cabin temperatures, we recommend storing it in the trunk or glove box out of direct sunlight for maximum longevity.
Is it easy to carry?
Yes, its compact and lightweight design makes it easy to store in your car or backpack.
Logistics & Delivery
What are your shipping options and estimated delivery times?
We offer two tiers of shipping to balance cost and speed:
- Standard Shipping (Default): We provide cost-effective international small packet delivery by default. This allows us to keep our premium products accessible.
- Priority Express: If you require urgent delivery of your electronic products, please contact customer service to inquire about specialized express rates and delivery times for your specific destination, allowing you to enjoy faster, more exclusive courier services.
Quality Assurance & Return Policy
Why do you have a "No Subjective Returns" policy?
To maintain the highest quality standards and ensure that every customer receives a brand-new, factory-sealed high-value product, we do not accept returns based on subjective preferences (e.g., "I don't like it" or "I changed my mind"). This allows us to eliminate the overhead of return logistics and pass those savings directly to you.
What if my product arrives damaged or is defective?
While we take extreme care in packaging, we stand behind the functional integrity of our products. If your item arrives with physical damage or functional defects that impede its use:
- Please contact us within 48 hours of delivery.
- Provide photos or a short video of the defect.
- We will evaluate the situation and provide a feasible solution, which may include a partial refund, repair guidance, or a replacement depending on the specific case.